FAQ's

THE CLUB at CHUMASH

What is THE CLUB?
THE CLUB is the membership program that allows you to earn exclusive benefits and rewards. With a membership card, you can earn Reward Points on your gaming play, as well as retail, dining and spa purchases.

Who is eligible to join THE CLUB and is there a fee?
Membership is FREE! Must be at least 21 years of age and provide a valid government issued photo I.D. Please visit THE CLUB on your next visit to join and learn more.

Can I have more than one account?
No. Only one account is permitted per guest.

What are the membership levels and how do I advance?
There are seven tier levels. The more you play and spend, the higher your tier. With each tier level advancement, you unlock additional rewards and benefits that are exclusive to THE CLUB.

Signature – There is no Tier Point minimum, new members immediately qualify for the benefits of the Signature membership.

Bronze - Earn 250 Tier Points annually

Silver - Earn 5,000 Tier Points annually

Gold - Earn 20,000 Tier Points annually

Platinum – Earn 50,000 Tier Points annually

Diamond - Earn 100,000 Tier Points annually

Black – Earn 150,000 Tier Points annually

How do I earn Tier Points?
Earn Tier Points on all your gaming play, dining and retail spend.

For Gaming Play: Earn Tier Points by inserting your card on any Slot machine or by presenting your card when playing Table Games, Poker or Bingo.

  • Slots: $10 Coin-in = 1 Tier Point
  • Video Poker and Specialty Games: $20 coin-in = 1 Tier Point
  • Bingo: $10 Buy-in = 1 Tier Point (excluding floor sales)
  • Table Games and Poker: Earning based on game type, average bet and time played

For Resort Spend: Earn Tier Points by presenting your card when making purchases at our restaurants, retail outlets or Spa.

  • Dining: $10 spent = 1 Tier Point

  • Retail: $10 spent = 1 Tier Point

  • Spa: $10 spent = 1 Tier Point


Does my membership card expire?

Your membership card never expires, but Tier Points reset each year on January 1st. Tier Points earned from January 1 - December 31 qualify you for your Tier level for the following year. If you advance your Tier level during the calendar year, you immediately receive that Tier level and the benefits associated - and keep that Tier level for the following year.

What should I do if I lose my membership card?
Simply visit THE CLUB desk, the Hotel front desk or any Blackjack table and request a replacement card. Gold, Platinum, Diamond and Black Club members may VIP Services for a replacement card. Unfortunately, we cannot mail out membership cards.

What is Free Play?
Free Play is free slot play available on your account for use throughout the casino. You may receive Free Play as an offer, or you can convert your existing Rewards Points to Free Play for use. Visit THE CLUB desk for assistance in setting a PIN number and to receive instructions on how to download your Free Play onto a machine.

How do I earn Reward Points?
Simply use your card on gaming, dining and retail purchase to earn Reward points. The higher your tier, the faster you earn. Base Point earning is determined by game type, average bet, and time played,

Do my Reward Points expire?
Your Reward Points will not expire as long as your account remains active. Activity is any Reward Point earning within a rolling 12 month period.

Why do I need a PIN number?
Your PIN (Personal Identification Number) enables you to access Free Play, convert Reward Points to Free Play and check the balances associated with your card. It is very important to keep you PIN number private so that no one else can download your Free Play. You may change your PIN number at any time by visiting THE CLUB desk and showing proper identification.

Giveaways, Drawings and Promotions

How do I earn entries for drawings and other promotions?
Earn entries by playing with your membership card at slots, bingo and table games (excluding poker).  Entries are automatically calculated and awarded to you electronically. It is the member's responsibility to ensure that his/her card is properly inserted into the machine and/or present their membership card to table games and bingo personnel before playing. Must be 21 years or older and a member of THE CLUB to enter any drawing/promotion. See THE CLUB desk for specific promotion rules.

How do I know my entries are included in the Drawing?
To be eligible for a drawing, eligible participants must check-in for the drawing on the day of the drawing.  Check-in begins 2 hours prior to the drawing time of each drawing date. Once checked-in, members are eligible for the promotional drawing. See THE CLUB desk for specific rules.

How do drawings work?
Winners are randomly selected at designated drawing times using the virtual drawing system. The prize and name of the winner is announced throughout the casino floor. Winners have a set amount of time to claim the prize. If the prize is not claimed within the time allowed another entry will be drawn.

Do I have to be present to win during car drawings or other promotions?
Yes, you must be present at the designated date and time to be eligible to win. Winners have a set amount of time after their name is called to report to THE CLUB desk to claim their prize. Winners must be present before the time on the countdown clock has expired and provide valid photo identification to claim prize. See THE CLUB desk for specific rules.

How many times am I eligible to win drawings?
There is no limit to how many drawings you can win. So, it pays to stay and play with your membership card.

When do my drawing entries expire?
Entries expire following the last giveaway on the designated drawing date. However, you automatically begin earning entries for the next drawing when you start playing with your membership card again.

Win/Loss Statement

Where can I get a Win/Loss Statement?
Visit THE CLUB desk and a representative will be happy to assist you. Must provide a valid government issued photo I.D..

What is the age requirement?
Patrons must be 21 years of age or older to enter the casino. This includes dining establishments located in the gaming area.