Chumash Casino Resort has been working closely with local, state and federal health officials to ensure the safety of our guests and employees. Upon reopening you may notice some changes around the property. Our primary focus for reopening has been implementing measures to help keep our guests and employees safe and well during the COVID-19 crisis. This is including, but not limited to, increased cleaning and disinfection, personal protective equipment (PPE), physical barriers and social distancing.

*By visiting Chumash Casino Resort, you automatically assume all risks related to exposure to COVID-19.

 

TEMPERATURE KIOSKS

TEMPERATURE KIOSKS Everyone is required to have their temperature checked before entering the building. A Safe + Well sticker will be issued and must be worn at all times.

KEEP THE SPACE

KEEP THE SPACE Please use social distancing practices. Signage and floor markers have been placed around property to help reinforce these standards.

PHYSICAL BARRIERS

PHYSICAL BARRIERS Plexiglass barriers have been installed around the property. They are in place for your protection, where social distancing could be difficult to maintain.

CONVENIENTLY CLEAN

CONVENIENTLY CLEAN We have increased the cleaning frequency and number of hand sanitizer stations throughout the property.

APPROVED FACE COVERINGS

APPROVED FACE COVERINGS Approved face coverings are required. Removal of face covering is only permitted when seated where a physical barrier is present.

RESTRICTED SMOKING

RESTRICTED SMOKING Smoking is not permitted in common areas. Smoking is only allowed when seated and a physical barrier is present.

 

FREQUENTLY ASKED QUESTIONS

For your convenience, we have provided an in depth FAQ page to learn more about what to expect when visiting our resort.

FAQ

SAFE + WELL - GUEST GUIDELINES

To help keep everyone safe, we ask that you follow these guidelines.

  • Approved face coverings are required. Face coverings with ventilators or valves are no longer permitted.
  • Practice Social Distancing (at least 6 feet) 
  • Practice frequent and thorough hand washing (minimum of 20 seconds)
  • Smoking is only permitted when seated at a slot machine or table game where physical barriers are present.
  • Use hand sanitizer after touching shared and public surfaces
  • Please refrain from touching your face
  • Please stay home if you are demonstrating any cold symptoms, have a fever or feel sick
  • Please practice respiratory etiquette. Cover your coughs and sneezes with a tissue.

SAFE + WELL MEASURES

The health and safety of our customers and employees is our first priority. Here is what we are doing to help keep you Safe + Well. 

Temperature Kiosks at Entry - Temperature checking, touchless kiosks will be located at our entrances. The kiosks will screen customers and employees entering the facility to ensure they are not running a temperature. Wellness stickers will be provided that allow you entry, once your temperature is confirmed to be within a normal range. 

Creating Physical Distancing - To keep everyone safe, we are implementing physical distancing measures in all public gathering spaces for employees and customers.

  • Slot Machines - Physical barriers have been placed between slot machines to provide separation where social distancing cannot be maintained. 
  • Table Games - Table games will have physical barriers and reduced seating. Managers and supervisors will remind guests not to gather in groups. 
  • Hotel Front Desk, Cage and Player Services - Physical barriers have been placed throughout the resort. Floor distance markers, signage and line queuing have also been utilized. 
  • Food and Beverage Outlets - We have modified our Food and Beverage offerings in accordance with local and state guidelines. 
  • Line Queuing - Signage and markers for line queuing are present to help ensure physical distancing guidelines are met. This includes the hotel lobby, transportation services, cashier cage, player services, food and beverage outlets, retail outlets, and employee services.

Providing Physical Barriers - Physical barriers are present in areas where social distancing standards may be difficult to meet. This includes protective glass, clear plastic barriers, or line queue markers in key spaces throughout the property where people gather.

Cleaning Public Spaces - We have increased the frequency of cleaning and sanitizing, with a focus on all public and employee areas, including, but not limited to, slot machines, table games, counter tops, tables, front desk check-in counter, escalators and elevators, handrails, door handles, bathrooms, ATMs, kiosks, casino cage, dining and retail surfaces, and general seating areas. 

Personal Protective Equipment (PPE) - We are requiring all guests wear approved face coverings. Face coverings with ventilators or valves are no longer permitted. 

Hand Sanitizer - Hand sanitizer dispensers are placed throughout the resort for customer and team member use. Sanitizing stations can be found at entrances, reception areas, hotel lobby, the casino floor, restaurant entrances, elevator landings, and other common areas.

Hand Washing - Signage is present in all restrooms and wash facilities serving as a reminder to use soap, and wash hands for at least 20 seconds. 

Guest Rooms Standards - Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch areas including television remote controls, restroom area, door handles, furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, and temperature control panels. 

COVID-19 Training - All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our team members.

We have taken enhanced health and safety measures for our Team Members and Guests. You must follow all posted instructions while visiting Chumash Casino Resort. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Chumash Casino Resort, you automatically assume all risks related to exposure to COVID-19.