Win/Loss and Tax Request Information   Click Here

 

CASINO

Q:  What will be your hours of operation? 
A:  Chumash Casino Resort will be open 24 hours. For your health and safety, some amenities may not be available. 

Q:  Do I have to wear a mask upon entry to the property?
A:  Face coverings are required. Removal of face covering is only permitted when seated at a slot machine or table game where a physical barrier is present, or when seated for dining (6 ft apart).

Q:  Will all your employees be wearing masks?
A:  Currently, all employees will be required to wear masks.
 
Q:  Will patrons be able to smoke in the casino?
A:  Yes, but smoking will be limited to guests seated at a slot machine or while seated at a table game.

Q:  Will Bingo be open?
A:  For your health and safety, Bingo will remain temporarily closed until further notice.  

Q:  Will my Bingo offers from March be valid when Bingo reopens?
A:  Yes, once bingo resumes, new offers will be sent out to guests.

Q:  Will the Poker Room be open once the casino reopens?

A:  For your health and safety, the Poker Room will remain temporarily closed until further notice.

Q:  Will my Poker offers from March be valid when Poker reopens?
A:  Yes, once poker resumes, new offers will be sent out to guests.


Q:  Will Table Games be available upon the casino reopening?
A:  Yes, Table Games will be available with limited capacity per table. Other restrictions will apply.

Q:  Is Valet open?
A:  Until further notice, valet is open to hotel guests.

Q:  If I drive to the casino is parking available?
A:  Currently, the self parking structure is available to guests.

Q:  Can I still be dropped off to enter the casino?
A:  Yes, you may be dropped off at any of the casino entrances for entry.

Q:  Can I park outside the property and walk to the casino to gain entry?
A:  Yes

Q:  Can I be dropped off by Uber or Lyft?
A:  Yes, Uber and Lyft can pickup and drop off near the outside escalators on the backside of the property.

Q:  Does the casino still offer free transportation to the casino from either Flying Flags RV or Solvang?
A:  For your health and safety, this will be unavailable until further notice.


PROMOTIONS & ENTERTAINMENT

Q:  Are you still going to have the Geared to Go giveaway?  
A:  Yes, the grand prize drawing for the Geared to Go promotions will take place on Sunday, October 25th. All drawing entries previously earned and drawing entries accrued upon our reopening until the giveaway date will be counted.

Q:  Are you still going to have the vehicle drawing every Sunday evening?
A:  At this time the weekly car drawing is on hold. We will be resuming this promotion every Sunday at 10pm in August. 

Q:  Will the $25,000 free play drawing still be held every Sunday at 6pm?
A:  At this time the $25,000 free play drawing is on hold. We will be resuming this promotion every Sunday at 6pm in August. 

Q:  Will I still receive all my membership benefits upon reopening?
A:  Yes, you will keep all benefits and balances you have earned, based on your membership tier.

Q:  When are you going to be able to have concerts and entertainment again?
A:  For your health and safety, concerts and entertainment are on hold until further notice.

Q:  Have refunds been issued for cancelled shows?
A:  Yes, all refunds have been issued. Please check your statement. If you paid cash for tickets, a check was mailed to the address attached to your purchase.

Q:  Will the blackjack and slot tournaments be available upon reopening?

A:  For your health and safety, all blackjack and slot tournaments are on hold until further notice.

Q:  When will gift giveaways resume?
A:  Gift giveaways will resume in July. Mailers will be sent to qualifying guests.

Q:  If I received a giveaway offer for March, can I still pick up my gifts?
A:  If you received an offer for March, a new mailer will be sent to you in early July.


Q:  Will The CLUB be open?
A:  The CLUB, VIP Services and the Cashier Cage will be available 24/7 for guest assistance.

Q:  Are you still offering $25 in free-play for new member sign-ups?
A:  Yes, new members will receive $25 upon signing up for The CLUB.

 
 
 

FOOD & BEVERAGE AND AMENITIES

Q:  Upon the casino reopening which dining options will be open?
A:  Grains and Grounds will be open 24 hours a day, and food will be provided in to-go containers.
The Food Court will be open from noon to midnight, daily with limited seating in the Samala Showroom.
 
For your health and safety, The Buffet and The Café are temporarily closed until further notice. 


Q:  Is the Willows open?
A:  Yes, the Willows has now re-opened daily at 5pm. Reservations are recommended but not required. Currently we are offering patio only seating with the Willows patio bar open at 4pm daily.

Q:  Where can I sit down to eat?
A:  We have dining seating available in the Samala Showroom. You can also eat when sitting down at your slot machine or table game.

Q:  Will the gift shop be open?
A:  Yes, our gift and sundries shop located on the retail bridge will be open. The gift shop on the 1st floor will be open Tuesdays and Saturdays from 10am-10pm.. 

Q:  Will beverage service be available?
A:  Tray service will be available on the gaming floor to seated guests. The Hydration station will be available at the main Samala Showroom Hallway entrance, 24/7 with food and beverage options available for purchase.

Q:  Will the Center Bar and other outlets be open to purchase alcoholic beverages?

A:  Yes, the Center Bar will be open to provide beverage service to include beer, wine and spirits to our guests from noon to midnight. The High Limit Bar is open from noon to midnight. No seating will be available at either bar and pub tables have been removed from the center bar.

Q:  Is the Chumash Casino Resort Hotel open?
A:  Yes, the Chumash Casino Resort hotel is now open to all guests.

Q:  Will Room Service be available?
A:  For your health and safety, room service will remain temporarily unavailable.

Q:  When will the Spa reopen?
A:  For your health and safety, The Spa is temporarily closed until further notice due.

Q:  Will my room offers still be valid before the COVID-19 closure?
A:  New hotel offers will be given once the hotel is fully open. 

Q:  When will the pool be open? 
A:  For your health and safety, The Pool at Chumash Casino is temporarily closed until further notice. The pools at Hotel Corque and Hadsten have re-opened as of July 1st.

Q:  Is the Hotel Corque and Hadsten House open?
A:  Yes the Hotel Corque and Hadsten House is now open and available to book rooms.

Q:  Is Root-246 open?
A:  For your health and safety, Root-246 is closed until further notice.


Q:  Will bell service be available upon arrival?
A:  Yes, bell service will be available to you upon check-in.

Q:  Will turn-down service be available?
A:  For health and safety purposes, this service will be temporarily unavailable. Housekeeping amenity service will be available upon request for trash removal, extra towels or linen, coffee and condiment refills.

Q:  Have any in-room amenities been removed?
A:  For your health and safety, some in-room amenities have been removed, such as pens, notepads and guest directories.

Q:  Can minors stay at the hotel?
A:  Yes, minors can stay at the hotel under adult supervision. They will be required to have their temperature checked daily in order to stay.

Q:  Will room service be available at Chumash Casino Resort Hotel?
A:  For your health and safety, room service will be unavailable until further notice.

Q:  Will the fitness and business centers be available when staying at the hotel?
A:  For your health and safety, these features will be unavailable until further notice.

Q:  Is hand sanitizer located at each of your hotels and the casino?
A:  Yes, hand sanitizer stations are located at each hotel and throughout the casino floor.