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CASINO

Q:  What will be your hours of operation? 
A:  Chumash Casino Resort will be open 24 hours. For your health and safety, some amenities may not be available. 

Q:  Do I have to wear a mask upon entry to the property?
A:  Face coverings are required. Removal of face covering is only permitted when seated at a slot machine or table game where a physical barrier is present, or when seated for dining (6 ft apart).

Q:  Will all your employees be wearing masks?
A:  Currently, all employees will be required to wear masks.
 
Q:  Will patrons be able to smoke in the casino?
A:  Smoking is not permitted in common areas. Smoking is only allowed when seated at a slot machine or table game where physical barriers are present.

Q:  Will Bingo be open?
A:  For your health and safety, Bingo will remain temporarily closed until further notice.  

Q:  Will my Bingo offers from March be valid when Bingo reopens?
A:  Yes, once bingo resumes, new offers will be sent out to guests.

Q:  Is the Poker room open?

A:  Yes, the Poker room is now open daily from 10am until 2am.

Q:  What safety measures have been taken in the Poker room?
A:  The Poker room will be cleaned and disinfected daily during the closed hours of 2am until 10am.  Plexiglas shields have been installed on all tables that are to be used. Dealers will be required to wear masks and gloves while dealing in the Poker room.   


Q:  Am I required to wear a mask while playing poker?
A:  Once seated, you may remove your mask while playing poker. Plexiglas will be present at each spot on the table. Your required to wear your mask once you leave the table.

Q:  Is smoking permitted in the Poker room?
A:  The Poker room will remain a non-smoking area.

Q:  Is food permitted in the Poker room?
A:  Food will not be permitted in the Poker room.


Q:  Will there be upcoming Poker tournaments and promotions?
A:  At this time, all tournaments and most promotions will be on hold for a minimum of 30 days. The Bad Beat Jackpot will be the only promotion available.


Q:  Will Table Games be available upon the casino reopening?
A:  Yes, Table Games will be available with limited capacity per table. Other restrictions will apply.

Q:  Is Valet available?
A:  Yes, valet is available to all guests..

Q:  If I drive to the casino is parking available?
A:  Currently, valet and the self parking structure is available to all guests.

Q:  Can I still be dropped off to enter the casino?
A:  Yes, you may be dropped off at any of the casino entrances for entry.

Q:  Can I park outside the property and walk to the casino to gain entry?
A:  Yes

Q:  Can I be dropped off by Uber or Lyft?
A:  Yes, Uber, Lyft and all taxi services can pickup and drop off near the outside escalators on the backside of the property.

Q:  Does the casino still offer free transportation to the casino from either Flying Flags RV or Solvang?
A:  For your health and safety, this will be unavailable until further notice.

Q:  Are the guest shuttles available?
A:  Yes, we are currently running a limited guest shuttle schedule. Reservations are required.

Q:  What safety precautions will be taken on the guest shuttles?
A:  Guests will be required to have their temperature checked before boarding the shuttle. Guests are required to wear a mask while boarding/riding the shuttle. Shuttles are only allowing 25 passengers at a time to allow for social distancing. Shuttles will be disinfected before, between and after each trip.


PROMOTIONS & ENTERTAINMENT

Q:  Are you still going to have the Geared to Go giveaway?  
A:  Yes, the grand prize drawing for the Geared to Go promotions will take place on Sunday, October 25th. All drawing entries previously earned and drawing entries accrued upon our reopening until the giveaway date will be counted.

Q:  Are you still going to have the vehicle drawing every Sunday evening?
A:  We have resumed this promotion. Every Sunday at 10pm and holiday Monday's at 10pm.

Q:  Will the $25,000 free play drawing still be held every Sunday at 6pm?
A:  We have resumed this promotion. Every Sunday at 6pm. 

Q:  Will I still receive all my membership benefits upon reopening?
A:  Yes, you will keep all benefits and balances you have earned, based on your membership tier.

Q:  When are you going to be able to have concerts and entertainment again?
A:  For your health and safety, concerts and entertainment are on hold until further notice.

Q:  Have refunds been issued for cancelled shows?
A:  Yes, all refunds have been issued. Please check your statement. If you paid cash for tickets, a check was mailed to the address attached to your purchase.

Q:  Will the blackjack and slot tournaments be available upon reopening?

A:  For your health and safety, all blackjack and slot tournaments are on hold until further notice.

Q:  When will gift giveaways resume?
A:  Gift giveaways have resumed in July. Mailers have been sent to qualifying guests.


Q:  Will The CLUB be open?
A:  The CLUB, VIP Services and the Cashier Cage will be available 24/7 for guest assistance.

Q:  Are you still offering $25 in free-play for new member sign-ups?
A:  Yes, new members will receive $25 upon signing up for The CLUB.

 
 
 

FOOD & BEVERAGE AND AMENITIES

Q:  Upon the casino reopening which dining options are available?
A:  Grains and Grounds is open 24/7 with to-go options only.  The Food Court is open from noon to 1am daily with limited seating.  Patron seating is available in the Samala Showroom.    
 For your health and safety, The Buffet and The Café are temporarily closed until further notice. 


Q:  Is the Willows open?
A:  Yes, the Willows has now re-opened daily from 4pm - 9pm. Reservations are recommended but not required. Currently we are offering outside patio only seating.

Q:  Are minors allowed to dine at the Willows?
A:  Yes, minors can dine at the Willows so long as they are accompanied by a parent or legal guardian over the age of 21.  (minor can be either hotel guest or non-hotel guest).

Q:  Are minors allowed to visit the Food Court?
A:  Yes, minors may dine at the Food Court, as long as they are accompanied by a parent or legal guardian over the age of 21.  Minors can be seated in the Samala Showroom area where no casino gaming is present.  
 
Q:  Where can I sit down to eat?
A:  We have dining seating available in the Samala Showroom.  You can also eat when sitting down at your slot machine or table game.

Q:  Will the gift shop be open?
A:  Yes, our gift and sundries shop located on the retail bridge will be open. The gift shop on the 1st floor will be open from 10am-2am, 7 days a week. 

Q:  Will beverage service be available?
A:  Tray service will be available on the gaming floor to seated guests. The Hydration station will be available at the main Samala Showroom Hallway entrance, 24/7 with food and beverage options available for purchase.

Q:  Will the Center Bar and other outlets be open to purchase alcoholic beverages?

A:  Yes, the Center Bar will be open to provide beverage service to include beer, wine and spirits to our guests from noon to midnight. The High Limit Bar is open from noon to midnight. No seating will be available at either bar and pub tables have been removed from the center bar.

Q:  Is the Chumash Casino Resort Hotel open?
A:  Yes, the Chumash Casino Resort hotel is now open to all guests.

Q:  When will the Spa reopen?
A:  For your health and safety, The Spa is temporarily closed until further notice due.

Q:  Will my room offers still be valid before the COVID-19 closure?
A:  New hotel offers will be given once the hotel is fully open. 

Q:  When will the pool be open? 
A:  The Pool at Chumash Casino is now unavailable to all guests due to updated COVID-19 restrictions.

Q:  Is the Hotel Corque open?
A:  Yes the Hotel Corque is now open and available to book rooms. The pool is unavailable for all guests due to updated COVID-19 restrictions. The hot tub is unavailable due to updated COVID-19 restrictions.

Q:  Is the Hadsten House open?
A:  Yes the Hadsten House is now open. The pool in now unavailable due to updated COVID-19 restrictions.

Q:  Will complimentary breakfast still be available at Hadsten House upon reopening?
A:  As of September 1st, no breakfast option will be available.  

Q:  Is Root-246 open?
A:  For your health and safety, Root-246 is closed until further notice.


Q:  Will bell service be available upon arrival?
A:  Yes, bell service will be available to you upon check-in.

Q:  Will turn-down service be available?
A:  For health and safety purposes, this service will be temporarily unavailable. Housekeeping amenity service will be available upon request for trash removal, extra towels or linen, coffee and condiment refills.

Q:  Have any in-room amenities been removed?
A:  For your health and safety, some in-room amenities have been removed, such as pens, notepads and guest directories.

Q:  Can minors stay at the hotel?
A:  Yes, minors can stay at the hotel under parent or guardian supervision. They will be required to have their temperature checked daily in order to stay.

Q:  Will room service be available at Chumash Casino Resort Hotel?
A:  For your health and safety, room service will be unavailable until further notice.

Q:  Will the fitness and business centers be available when staying at the hotel?
A:  For your health and safety, these features will be unavailable until further notice.

Q:  Is hand sanitizer located at each of your hotels and the casino?
A:  Yes, hand sanitizer stations are located at each hotel and throughout the casino floor.

Q:  Is Kita Wines Open?
A:  Yes, the tasting room is currently open (all services currently take place outside on the patio).  Hours are Friday: 2p-6p, Saturday: 12p-6p, Sunday: 12p-5p, Mon-Thurs by appointment only.  


Q:  Are reservations required?
A:  Due to limited outdoor seating, reservations are recommended (they are not required however).  Call 805-819-1372 or email info@kitawines.com to reserve.

Q:  What safety measures have been taken by Kita Wines?
A:  
All services will take place outside on the patio.  Guests are required to wear face coverings upon entry and will be required to maintain 6 feet social distancing from persons outside of their party.