Frequently Asked Questions

Club Chumash Accounts

Joining Club Chumash is free to anyone 18 years of age or older. A valid photo I.D. is required for new Club Chumash memberships.

Do I get discounts by using my Club Chumash Card?

Yes, you receive an automatic 10% discount if you show your Club Card at the Haku Gift Shop and The Spa Boutique. Additional discounts are available for Gold and Platinum cardholders.

Does my Club Chumash Card expire?

Preferred Club Chumash Cards expire after 18 months of non-usage. Gold and Platinum Card membership are reevaluated every six months.

How can I become a Gold or Platinum Cardholder?

Gold and Platinum Club Chumash memberhsip is earned through Tier Points.

10,000 Tier Points = Gold
30,000 Tier Points = Platinum

Tiered Points are accrued and re-set to zero at the beginning of each qualifying cycle. The qualifying cycle occurs every six months beginning November 1 and May 1 of each year.

What should I do if I lose my Club Chumash Card? 

If you are a Preferred Club member, stop by Club Chumash, the Hotel or any Blackjack table and request a replacement card. Gold and Platinum Club members should visit the Host Office for replacement cards.

Can I have more than one account?

No. Only one account is permitted per guest.

Why do I need a PIN number?

Your PIN (Personal Identification Number) enables you to access Free Play, convert points to Free Play and check the balances associated with your Club Card. It is very important to keep your PIN number private so that no one else can download your Free Play. You may change your PIN number at any time by visiting the Club Chumash desk and showing proper identification.

Points and Comp Dollars

How do I earn Club Chumash Points?

Points are earned by playing Slots and Bingo with your Club Card.
$10 of Slot Machine coin-in = 1 point.
$20 of Video Poker coin-in = 1 point.
$10 Bingo buy-in = 1 point (excluding floor sales).

How can I use my Club Chumash Points?

Points can be converted to Free Play at select slot machines. Your points can also be redeemed for cash back at the Club Chumash desk. 200 points = $1 cash back.

How are Comp Dollars earned in Table Games?

Comp Dollars are determined by the average bet per hand and time played at the table (excluding Poker).

If I cash out my points will I lose my Comp Dollars?

Points and Comp Dollars are awarded separately, so cashing one out will not affect the other.

How can I use my Comp Dollars?

Comp Dollars can be redeemed at Chumash Cafe, Creekside Buffet, The Willows, The Spa, Haku Gift Shop and for Hotel rooms. Comp Dollars may not be redeemed for cash.

Giveaways, Drawings and Promotions

What is Free Play and how do I earn it?

Free Play* is a promotion that gives you credits to play on select slot machines. To qualify for Free Play, use your Club Card when playing Slots or Table Games. Free Play credits are determined by a three-month average of your carded slot play. You may download your Free Play by entering in your PIN (Private Identification Number).

*Free Play credits are non-refundable, non-cashable and non-transferable.

How do I earn entries for car drawings and other promotions?

Earn entries by playing with your Club Card at slot machines and table games. Your entries are automatically calculated and awarded to you electronically (excluding Bingo and Poker).

How do the drawings work?

Winners are automatically and randomly selected at designated drawing times. The drawing and name of the winner is announced throughout the Casino floor. Winners have a set amount of time to claim the prize.

Do I have to be present to win during car drawings or other promotions?

Yes, you must be present on the designated day and time to be eligible to win.

When do my entries expire for the car drawings?

Entries expire following the last cash giveaway on the designated drawing date. However, you automatically begin earning entries for the next drawing when you start playing with your Club Card again. 10 Club Points = 1 entry.

How many times am I eligible to win drawings?

There is no limit to how many drawings you can win. So, it pays to stay and play with your Club Card.

Are employees eligible for drawings or giveaways?

No, employees and their immediate family members, vendors and tribal members are not eligible to win drawings and/or promotional giveaways.

Win / Loss Statement

Where can I get a Win/Loss Statement?

Visit Club Chumash and a representative will be happy to assist you.

The Chumash Casino Resort reserves the right to change or cancel any and all programs.